Chatbot Workflows For Increasing Sales

Have you ever considered using chatbots for your business? likelihood is that , you have, and you furthermore may decide it might cause more trouble than provided benefits. 

Perhaps you’re already using live chat and don’t think chatbots are worthwhile .

We’re getting to cover some compelling reasons (backed by research) why you ought to give chatbots a chance!

Interested to know how Chatbots can enhance productivity and growth of your organization, book a meeting with us at Ciphers lab.

What are chatbots? 

Let’s start with the definition provided by Oxford Languages:

“A  computer virus designed to simulate conversation with human users, especially over the web .”

The difference between chatbots and your typical live chat software is that chatbots don’t require human input once they’re found out . 

This is excellent because, consistent with IBM, “Chatbots can answer 80% of ordinary questions.”. 

There are two primary sorts of chatbots: 

Regular chatbots:These chatbots offer users a group of inquiries to choose between and supply a solution per request. They supply a structured conversation flow with features like conditional logic, keyword recognition, calculations, and more.

AI chatbots: These bots use language processing technology to know what users are trying to find while also allowing them to leap from question to question without ruining the flow. In some cases, this bot type utilizes machine learning to catch question patterns and improve over time without human help.

There’s no better or worse between these two, as you’ll always pick one that supports your customer support needs.

Previously you would like developers to create a chatbot for your business. Still, lately with a huge uptake of the “no-code” movement, you’ve got a huge list of potential solutions that don’t require any coding skills and only a drag-and-drop setup that anyone can use.

Why chatbots?

Many companies saw decent growth once they started implementing chatbots. 

The reason? 

Their customers loved the improvements it brought, and therefore the benefits gained. 

Source: Convince & Convert

265 billion customer support requests are made per annum , and it costs businesses a whopping $1.3 trillion to service them.

According to Gartner, interest in chatbots increased by 160% in 2018. Around 67% of consumers used chatbots in 2018, and by the top of 2019, quite 1 / 4 of the population was estimated to be using some chatbot support.

Interestingly enough, “chatbots can cut operational costs by up to 30%.”, consistent with Chatbots Magazine.

We are seeing more and more companies realize they will revisit their customers faster with higher efficiency if they get help from chatbots.

Some of the highest companies within the world (hint: AutoDesk) are:

Seeing an enormous improvement in response times

A significant drop by monthly and yearly costs

Faster resolve time (customer problems get solved quicker)

But let’s see which chatbots offer the foremost unique and authentic chatbot workflow experience.

What are chatbot workflows?

To put it simply – They’re systems in situ that manage human interaction with the software. If you press “Hi” to the chatbot, what is going to be its next message?

Since all of its messages are pre-designed, the order during which they’ll appear will depend upon your interaction with it.

Our favorite picks

Manychat

ManyChats is a service that permits you to make chatbots for Facebook Messenger. After visiting their website, we were curious to ascertain what future they had for us. 

They have the subsequent sequence:

  • The bot informs of the company’s newsletter
  • They provide a funny gif that catches your attention and builds liking
  • They ask you for an email address in a way that might cause you to feel bad if you select not to! 
  • You provide an email after which you’re reaffirmed that you’ve done the proper thing.
  • We were greeted with funny gifs and pictures , asking us to hitch their email list. This approach is wonderful yet highly effective for companies that aren’t hardcore selling but slowly nurturing their customers, in order that they find yourself buying with them and not a competitor. 

Flow XO:

Flow XO is extremely interesting because it’s great sequences that help users to:

Navigate through the web site with ease.

Subscribe to new content and announcements

Get answers to their questions

And finally, connect them with human.They have the subsequent sequence:

The chatbot doesn’t pretend it’s not a true human – it embraces it, which is very preferable during this space. 

It clarifies it’s super easy to use and you won’t get confused regardless of what. 

It explains what it can assist you with and the way to try to do it. This step is crucial because many of us don’t fully understand particular chatbots’ limitations, so explaining it beforehand will avoid disappointment.

This particular chatbot was interesting to us because it kept reminding us (every minute) that the gesture wasn’t answered and that we shouldn’t ignore him. After a couple of minutes later, we were told it’ll stop for now. 

Ada

Ada has some pretty good sales sequences happening here. They begin off with an issue , “Ready to automate 80% of your inquiries?” which just hits the proper spot.

Yes is that the only answer you’ll give thereto , so then they’re going on to influence you why they are just the simplest fit you in an unobvious way. By trying to teach you and show you ways great Ada is! If you ever plan to use Ada as your chatbot, you’ll also steal this great sales sequence they use.

At the top of your chat, you’ll also download the entire transcript, which may be available handy if you would like to point out to someone above you why that service is so good without having them undergo it.

Intercom

Intercom may be a giant within the live-chat and chatbot industry. 

It helps you build customer relationships through conversational, messenger-based experiences across the customer journey.

Want to create an AI chatbot and obtain 5x ROI while automating customer support by 80% in 2 months – Ciphers lab can help.

Ciphers lab – Fully Managed Chatbot Platform

Ciphers lab enables you to create an AI chatbot and obtain 5x ROI while automating customer support by 80% in 2 months.

Interesting, right? 

8000+ Companies Are Optimizing Chat Experience With Botsify. Additionally, it offers fully managed plans, and its platform is diverse enough to support enterprise-level clients. 

By automating your conversation with multiple features, virtual interaction together with your customers is more natural, more engaging, and ultimately, more human.

Generate More Leads with Conversational Forms

Essentially it allows you to store the captured data into a spreadsheet or a custom CRM. This is often important because it allows you to increase your workflow and not get caught up with a replacement website software.

Seamless switching from chatbot support to human support.

Chatbots can’t resolve every customer problem – everyone knows that. This is often why a quick and seamless switching feature is crucial for providing the right customer support experience to your users. 

Speak Multiple languages

With this feature, your chatbot can speak 190+ languages. It won’t matter anymore where your customer is from.

You can place your chatbot on an internet site , Facebook Messenger, Whatsapp, or maybe SMS.

And there’s such a lot more. Learn more about Ciphers lab and begin building your perfect chatbot.

Start Creating Chatbots today!

Conclusion

This could be tons of data for you to require directly .

We get it.

It’s important to know that chatbots are here to remain and tons of companies are utilizing it to spice up sales, shorten customer support reaction time and obtain happier customers as an outcome .

In our opinion, it’s worth considering. 

To get your Chatbot today, contact us at Ciphers lab. We are a US based design and development agency that aspires to enhance the productivity and growth of organizations around

the world with a comprehensive range of digital solutions.

Additionally, through testing, we’ve found that testimonials play a big role in building trust, credibility and convincing to increase sales exceedingly well.

Here’s a piece of writing covering proven b2b testimonial templates to use with customers.

And a tremendous tool to assist you easily create stunning testimonial videos is Testimonial Hero.

TestimonialHero helps B2B revenue teams close deals 40% faster with customer video.

How? 

By providing you with 100% remote video testimonials of customer stories within the current work-from-home environment (or equipping you to make testimonials yourself). 

Testimonial Hero may be a service—not software. They handle everything for you, soup-to-nuts.

Great, now what?

Get started with Cipher’s lab today if you’re trying to find a chatbot solution, and if you’re within the B2B space, testimonials are a must have to extend sales and drastically improve overall lead quality.

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Isla Harry June 22, 2021 0 Comments

How Chatbots Can Make Your Business Stand call at a Saturated Market

It may be too early to predict how businesses could be performing by the end of 2021, but supported our predictions, businesses will have to pivot their current marketing strategies to remain relevant during a saturated market. It’s going to sound hard to conceptualize what this may appear as if due to the advancements in technology and AI , but it might not be surprising if almost every single industry is using chatbots to either create new revenue streams or improve the standard of service delivered by December 2021.

To get an insight how chatbots can increase revenue streams, have a meeting with us at Ciphers lab

We are a US based design and development agency comprising of young team of enterprising professionals, experienced developers, machine learning experts, data scientists, and quality analysts since 2014 with the aim of delivering business explications to customers worldwide.We bring communication to a new level by building smart custom chatbots for facebook messenger, whatsapp,Alexa, google assistant, web and mobile chat.

Here are some interesting statistics about why your business must have a chatbot in 2021.

Chatbot Statistics: Why you would like to possess a Chatbot in 2021

  • 85% of customer interactions are going to be handled without human agents by 2021.
  • 69% of consumers like better to use chatbots because they deliver quick answers to simple questions.
  • Businesses spend over $1.3 trillion per annum to deal with customer requests. Chatbots could help to scale back that cost by 30%.
  • In 2020, 41.3% of consumers said they used chatbots for purchases.
  • Willingness to use chatbots for purchases rose from 17.1% to 41.3% from 2019 to 2020.
  • 40% of consumers haven’t any preference when it involves engaging with a chatbot or a person for help, as long as they receive the support they have .
  • By 2022, 75-90% of queries are expected to be handled by chatbots.
  • 64% of companies believe that chatbots will allow them to supply a more customised support experience for his or her customers.
  • Chatbots are projected to save lots of 2.5 billion hours for businesses and consumers from chatbots by 2023.thing about chatbots is that they simplify the customer service workflow by making it a far more 

4 Benefits of Using Chatbots (And How they’re going to cause you to Stand Out)

Chatbots aren’t a replacement concept within the technology market. They have long been around for a few times and are now generating tons of buzz within the digital marketing space. Chatbots are designed to talk with people to profit them in additional ways than one. A good interactive experience for your end customer. Let’s take a glance at a number of the advantages related to using chatbots.

1. Gives Your Customers a customized Experience

No one wants to be treated sort of a number. Customers expect excellent service from the businesses they prefer to support – whenever . By leveraging a chatbot for customer service interactions, you’ll give your customers a personalised experience in real-time — even when your support team is overwhelmed or out for lunch. beat all, chatbots can give your customers a personalised experience, increasing their loyalty to your brand, and allowing you to grow.

To get your chatbot now, contact us at Ciphers lab.

2. Improves Customer Service

Chatbots will give your customers a moment’s response as soon as they need a problem or questions. There are not any “off hours” with chatbots which allows your customers to ask your chatbot questions whenever they have to.

In addition to the present , chatbots are according to the knowledge they supply . Say goodbye to the times of getting tossed from one customer service rep to a different and getting inconsistent answers. Now, customers can get an accurate answer (the first time around).

3. Increases Customer Engagement

One of the most important problems companies face is keeping their customers engaged. Customers are fickle and have more options available than ever before, so companies got to work harder to stay a customer’s attention. Chatbots are often used for text messaging, email marketing, automated chat responses, and more. This will assist you stay on top of any issues which may arise together with your products or services.

4. Cuts Down on Operational Costs

By using chatbots, you’ll hamper your operational costs without lowering the standard of your customer service. This is often because bots are essentially a sort of AI (AI). With chatbot technology, businesses can route their customer service requests through an AI-powered interface designed specifically for this task. The simplest part is that bots are considerably cheaper than both full-time employees and other sorts of customer service technology like email or voice platforms. This suggests that each one sorts of businesses (both small businesses and enterprises) can now afford to supply customers with incredible customer service.

Ready to Start Making Magic with Chatbots?

It’s hard to urge your ideal customers’ attention when there’s such a lot of noise within the market. But if you’ve taken anything faraway from this text let it’s this: chatbots are the solution which will get you to face the gang . Chatbots are the answer which will give your business a competitive edge while improving the general customer experience.

So what are you waiting for? It’s time for you to start out making magic with chatbot technology.

Book your free consultation today at Ciphers lab to build a smart custom chatbot for leading platforms using NLP tools to increase your revenue streams

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Isla Harry June 21, 2021 0 Comments

Why Chatbots Are the longer term for Customer Retention

Unless you’ve been living under a rock, I assume you’ve heard about chatbots. 

The question is: do they really work?

Yes.

And I have proof.

In 2015, Microsoft found that users had a span of just 8 seconds, which is a smaller amount than the typical span of a goldfish.

An even more surprising (and recent) study suggests that the amount is narrowing

We sleep in the age of universal information and customers are growing uninterested in it. Each day, they’re overloaded with new courses, new ads, new product launches, and new everything. 

What does this mean for you?

In an age where every brand is competing for attention, albeit you’ve got a solid marketing strategy for your website, the sole thanks to stand out is to shift your focus from getting attention to earning the trust of your customers.

Here’s where chatbots are available .

Why chatbots are key to customer retention

Chatbots are programs powered by AI (AI) software, and simulate digital conversations, using tongue processing (NLP), with users through websites and messaging applications. NLP helps chatbots understand customer questions and requests and reply back to messages with the acceptable response (think Siri and Alexa). 

If you’ve ever reached out to a corporation for help, there’s an honest chance you’ve interacted with a chatbot developer. The utilization of bots is accelerating at a rapid pace. Global revenue from the chatbot market is predicted to succeed in an estimated $454.8 million dollars by 2027 (up from $40.9 million in 2018)

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The drive behind this growth is sort of simple — chatbots help companies provide better and faster customer service at scale.

Let’s take a better check out the main reasons why chatbots are the longer term of customer retention. 

Faster response times 

We sleep in a hyper-connected world: Social media platforms like Facebook provide updates in real-time, and eCommerce platforms like Amazon allow you to choose same- or next-day delivery

The results of this connectivity? Consumers today are increasingly impatient, and even the slightest shipping delay can create unpleasant shopping experiences. 

The same also holds true for customer service. An estimated 90% of consumers rate immediate responses as important once they have a customer service question. 

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But what counts as “immediate”? Consistent with Hubspot’s research, it’s 10 minutes or less.

Faster response times are ideal as two-thirds of consumers say that expecting customer service is the most frustrating aspect of online shopping.

Customers today want quick answers and that they want them now. Fail to satisfy those expectations and your customers likely won’t come .

That’s where chatbots are available. Visitors on your site can interact with a chatbot and quickly get help with any customer service inquiries they could have. 

Chatbots even help companies get more online bookings. A Facebook chatbot is a perfect example of such a case.

24/7 availability

Customers might not be ready to get help if your customer service team only operates during local business hours, and it’s impractical for your customer service team to schedule virtual meetings with every single customer. And if they can’t get help, they’ll likely search for an alternative , causing you to lose a purchase . Plus, they’re ready to operate globally and respond in various languages, considering it as a self-service translation service.

Many companies already offer 24/7 customer support—even provide FAQ pages and make explainer videos, but handling queries round the clock isn’t exactly cheap and requires substantial resources. 

Chatbots are a less expensive solution and permit you to reply to customers 24 hours each day , 7 days every week . So whether it’s early within the morning or well beyond midnight, customers can always get the knowledge they have . In fact, 64% of online users say that 24-hour service is the biggest advantage of chatbots customer service reps. For instance , this trial attorney’s office offers a 24/7 chatbot with a true person responding on the opposite side of the screen.

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Enhanced AI 

Understanding customer needs is vital for growing a successful business, and allows you to deliver even better customer experiences. (Customers are willing to pay up to a 16% premium on products and services just by meeting and understanding their needs.)

Chatbots today are ready to understand more complex queries, which allows them to detect intent and have interaction with customers. 

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Personalized shopping experiences

Yet another reason why chatbots are the longer term of customer retention is their ability to deliver more personalized shopping experiences. An honest example of this is often the advice engine Amazon uses to display products supported by customers’ order history.

Luckily, chatbots aren’t limited to providing just customer support. they will want to welcome back returning customers and help them make purchasing decisions. And counting on users’ responses, bots can direct customers to the acceptable product page to form a sale . And if customers have an interest in learning more about a few topics, your bot can provide links to relevant guides and tutorials on your site.

For example, Breadcrumbs features a chatbot that asks different questions counting on what pages you’re visiting on their site. for his or her email verifier feature, the bot is for instance asking if you’re “looking for your best leads”. 

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More customer insights

Soliciting customer feedback is usually valuable. Not only does it show you value customers’ opinions, but it also allows you to know where you’ll improve.

In addition to customer retention, chatbots are great for garnering user feedback. By understanding your customers, you’ll anticipate and take away any obstacles which may substitute the way of them completing another purchase.

Roughly 73% of consumers expect companies to know their needs, so use chatbots to urge feedback from your customers.

Here’s an example of how IKEA uses its chatbot to realize customer insights.

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IKEA can identify areas of improvement with these insights. During this case, it’s just like the furniture brand must make it easier for its customers to finish a sale .

Lower operational costs

Being aware of your customers is vital to increasing retention, but if you’re a growing business, you would possibly not have the resources to cause and train a team of customer support representatives. And even then, support teams can only handle numerous requests at a time. 

Chatbots reduce operational costs by speeding up response times, allowing support teams to specialise in more complex issues. 

A study from Juniper Research predicted that chatbots will save businesses $8 billion by 2022. That figure is merely expected to grow as more industries use chatbots to streamline customer service. Using one in your own business means lower overhead costs and increased profits.

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So far we’ve checked out the what of chatbots and therefore the value they supply . Now let’s check out the how — how you’ll use them to extend customer retention.

How to use chatbots to extend customer retention

Customers have more choices than ever before, so if they’re not satisfied with your product or service, they will simply look for other alternatives. an equivalent is equally true if the customer service you provide fails to satisfy their expectations.

To increase customer loyalty, you would like to specialise in their needs. Whether you’re an eCommerce business or a service provider, here’s how you’ll use chatbots to extend customer retention and shut more sales.

1. Automate customer support

Chatbots are essentials for customer service and supply relief to your teams because they will be automated

Most of the questions browsing chatbots are product questions. Answering inquiries like “What is your refund policy?” or “What is the status of my order?” over and once again just isn’t the simplest use of your support team’s time once they might be focused on other tasks instead.

Instead of having someone from your customer service team answer these questions, program a bot to automatically respond with optimized content. This provides your team longer to handle more complex projects than trying to retain customers who are expecting a solution . 

2. Provide helpful resources

Visitors to your site may need additional questions or they’ll need help with a purchasing decision; this will especially be the case if you offer similar products with different features.

Chatbots are often programmed to supply visitors with helpful resources, including redirect links to tutorials or relevant educational articles on your site.

You can also program them to supply helpful resources to your visitors as Joy Organics does.

Users can click on Joy Organics’ provided resources to urge more information on certain topics; and if they need additional questions, they will always start a conversation with the support team. The content shared by the chatbot must be free from grammatical errors. Run down the content through a tool like Grammarly.

3. Include a photograph 

Chatbots are often scary once you don’t know who’s answering on the opposite side. If visitors have questions but think a robot will answer the chat, they could leave.

Adding photos of your customer support team will reduce the apprehension of employing a chatbot and receiving automated answers.

 Check out how Goaura adds photo to their chatbot

Adding a photograph gives a more personal touch to your chatbot, which makes customers more likely to use them because they will “see” who’s on the opposite end.

4. Provide fast responses

As mentioned before, a standard customer complaint has to attend for customer support. Customers today simply don’t want to attend to urge help, especially if they’re experiencing issues together with your products or services.

Therefore, your customer chat function should feature an expected wait time for a response. This lets customers know long they will expect to attend and if they ought to return later within the day.

In this example from Reply, the sales platform displays when subsequent members of the customer support team are going to be online.

Another idea to integrate together with your chatbot is to supply a texting option for missions via phone, but the operation starts on your website. This treatment center in NY may be a great example of that strategy.

This strategy is usually utilized in the health industry. Indeed, it’s easier to speak via phone to a patient than on a live chat. But starting the conversation on your website will always be the fastest thanks to get more patients. Here’s another example with BetterAddictionCare which is additionally using the text approach to urge in-tuned with potential patients. 

5. Have a backup plan

While chatbots can streamline customer support and increase retention, it’s important to possess a backup plan just in case visitors are unable to urge the assistance they have . A survey of quite 1,000 U.S. consumers found that 86% still prefer interacting with a true person. Don’t hesitate to send a welcome email or call them, just to call a couple of ideas.

It’s perfectly acceptable to have chatbots provide helpful resources and answer frequently asked questions, but you should also give customers the option to reach a customer service representative. 

If a bot doesn’t understand a query, program it to redirect users to a live person, allowing your support team to assist customers with more complex issues or make use of any email management and marketing tools they have in place. 

Conclusion

Customer retention is completely essential for each business. Loyal customers are ultimately more profitable as they have a tendency to spend extra money on a trusted brand, and are more likely to spread the word about your business, which, in turn, means free marketing.

But retaining customers isn’t exactly easy. If you fail to satisfy their expectations or deliver customer service during a timely manner, your customers are likely to seek other alternatives.

One way to extend customer retention is with chatbots. These AI-powered programs allow you to supply fast response times and may even be programmed to assist your customers make purchases or schedule appointments.

if you’re trying to find a chatbot to grow your business and have interaction with your customers, then start today with Cipher’s lab.

Cipher’s lab is an US based design and development agency since 2014 with the aim of delivering business explications to customers worldwide. Cipher’s lab promotes ownership, professional fulfillment and customer satisfaction. We deliver profitability and business success to our global clients through precise execution and technical excellence.

 We bring communication to a new level by designing smart custom bots for popular platforms like Facebook, Whatsapp, messenger, Telegram,websites etc. We have implemented NLP, Wit.ai, Dialog flow into these. Our experienced team of Chatbot developers can help you in developing custom chatbot according to your business flow. These Chatbots can save your time with automation, lead generation and can make your business easier and faster.And if you’ve got any questions, don’t hesitate to connect with our team and get a Free Consultation today at Ciphers lab

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Isla Harry June 14, 2021 0 Comments